A&ELabor and Warranty: Products purchased from Al & Ed’s Autosound are installed at a discount price from our normal labor rates. All installations have lifetime warranty and product assistance.We offer warranties on all of our products.
Shipping and Handling Costs: When comparing prices, the landed cost is often not disclosed online until you commit to the purchase. It is a well-known online tactic to lure you in on low price and then make up the difference on shipping.
Warranty Issues / Extended Warranty: Many products purchased online are shipped from unauthorized dealers and do NOT carry a manufacturer's warranty. The online dealer may fix the item for you, if you return it to them but in most cases the factory will deny warranty service.
Legal Issues: It is often the case that products purchased online have their serial numbers removed or altered to avoid detection by such factories as JL Audio, Alpine, Pioneer, Kenwood etc, who do not allow internet distribution of their products. It is against ebay terms of service to remove or alter serial numbers yet it is done very often. It is possible that the products that have serial numbers removed or altered could be stolen. We cannot install products that have had their serial numbers removed or altered.
Customer Education: The owner's manual for many of our high-tech products are over 150 pages long. The learning curve for a new navigation or video is steep. With every product purchased from AL & Ed’s Autosound we offer complementary customer education. We will stick with you until you fully understand your new purchase and make sure you get the benefit of all of its features.
Product Selection: We hand pick our products to be sure your experience is a positive one. We choose products not only on their technical merits but their factory's response to your needs. A great product backed by tedious service is no longer a great product. We only deal with factories that stand behind their products one hundred percent. That way we can offer the same level of service to you.
Software Upgrades: There is a whole new category of products called multimedia and navigation. They are software driven and software updates are distributed to us on a regular basis. These upgrades are not available to online vendors and they do not have the ability to install them. We offer software updates at no charge to our customers.
Manufacturer Support: As an authorized dealer we have the ear of the manufacturer when problems arise. We are on the leading edge of communication and often know of a pending problem before the general public.
Sound Quality: When you purchase a system from Al & Ed’s Autosound, our technicians will adjust the levels, crossovers, equalizer settings and tone controls. That's part of the system design and implementation. We choose products for you that we know will optimize the sound in your vehicle.
Factory Training: Each of our employees is required to attend factory training classes. They are skilled in the operation of the products we sell and are trained to design and install systems to make sure you get the most bang for your buck.
First Quality: We often see products purchased online that are "B" stock. Factory refurbished. There is a substantial discount for such products and that is often not disclosed online. You may compare price based on a used model.
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